Estate Manager- Aire Park

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types.

Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

The role of the Estate Manager at Aire Park is a dynamic and visionary role. Working with the Colliers property management team, to create a vibrant, dynamic, and leading creative estate in Leeds. You will have the unique opportunity to build an exciting destination in the heart of Leeds, with customer experience, community, amenities, and technology at its core. The role as Estates Manager will be to deliver facilities management services within a corporate environment.  This will include compliance, statutory, contractual and company regulations and processes. As the Estates Manager you will ensure exemplary standards of customer service are delivered to the client and visitors to the site at all times. Team building and staff morale will be a priority of the jobholder, coupled with fostering good relationships within the local environment.

• Responsible for the day-to-day operations on the estate.
• Lead by example and inspire wider onsite teams.
• Daily walk arounds and inspections as appropriate, personally engaging with the customers.
• Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
• Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
• Re-tendering service contracts to ensure exacting standards and value for money.
• To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• To continuously review and introduce best practice.
• Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.
• Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
• Embrace a collaborative learning culture and introduce best practice with your team

Expertise & Professional Development

• You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers.
• You are solutions focused, advising colleagues and stakeholders with solutions, not problems.
• Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
• You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
• You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.
• You have excellent knowledge of HVAC systems, controls and management.

Commercial Awareness & Value Add

• You perform your duties with an awareness of the team’s financial and business objectives.
• You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders.
• You are confidently able to design the onsite succession plan.
• You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
• You identify new initiatives for enhancing customer and estate experiences.

Innovative Thinking & Agility

• You display creative and innovative thinking to deliver best in class.  
• You will demonstrate a sense of urgency.

Communication & Managing Expectations

• You actively listen and interpret key information from and to clients, customers, colleagues, and service partners.
• You manage and exceed expectations by prioritizing tasks.
• You can tailor your message to different stakeholders to ensure that the correct message is received.
• You will strive to anticipate needs and exceed expectations.
• You will communicate to provide required information as well as offer prompt resolutions.

Service Excellence

• You demonstrate and role model the key behaviours of health and safety, mechanical and electrical and customer excellence.
• You continually go above and beyond the expectation of your team and stakeholders.
• You preempt the work required ensuring you are always delivering high levels of service.
• Be flexible and open minded and positively adapt to any reasonable changes to your role (duties & responsibilities) proposed by your line manager and/or the Client.

High Quality Work

• You continuously look to improve the quality of your work and ensure quality control.
• You demonstrate excellent organizational and time management skills.

Productivity & Efficiency

• You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control.
• Possess excellent oral and written communication skills.
• Ability to produce detailed estate management reports.

Collaboration

• You have strong trusting relationships and promote a culture of information sharing and cross working relationships.
• You will create a positive and collaborative working environment.