Residential Business Analyst

At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. 

With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

We’re seeking a Business Analyst to deliver a new IT solution for our Residential Project Marketing team. This role is central to implementing a unified CRM and stock management system that integrates marketing automation, reporting, and customer journey visibility.

You’ll work closely with internal stakeholders and a third‑party solution provider to ensure the system is designed to requirements, thoroughly tested, and successfully implemented.

Key Responsibilities

• Collaborate with business teams to capture workflows, pain points, and requirements.
• Define solution architecture and plan CRM, stock management, contract workflow, and reporting customisations.
• Support data migration, including extraction, validation, preparation, and upload.
• Facilitate workshops, project meetings, and stakeholder alignment with the software provider.
• Develop and coordinate test plans, track issues, and ensure resolution.
• Assist with training delivery and create user guides for staff adoption.

• 3+ years as a Business Analyst in IT or digital transformation.
• Experience delivering projects independently or in a project manager role.
• Strong knowledge of real estate operations, especially residential sales.
• Familiarity with CRM systems and property technology platforms.
• Skilled in business analysis tools and Agile methodologies.
• Excellent communication, stakeholder engagement, and documentation skills.
• Bachelor’s degree in Information Systems, Property, Business, or related field (preferred).

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.

Please apply with your CV or call Lydia Masterson on 02 9257 0357 for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

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