JUMP TO CONTENT

Technology Support Officer

Brisbane City, Australia

This vacancy has now expired. Please see similar roles below...


Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.


Job Description

We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

  • Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
  • Providing first and second level hardware and software support
  • Adhering to all processes and documenting procedures accordingly
  • Making recommendations on upgrades and replacements when necessary
  • Proactively building the IT brand via local delivery of customer facing technology initiatives
  • Involvement in IT projects

Qualifications

Some of the key technologies that this position will be supporting are:

  • Windows 10 and Windows 11
  • MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
  • Citrix
  • MS Teams
  • Audio and Visual (conferencing)
  • SCCM and Intune

To be successful in this role you will have:

  • Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
  • A minimum of 3-5 years’ experience in similar IT support roles
  • Be organized, with the ability to work autonomously with a busy and varied workload
  • Strong customer/client focus with excellent communication skills
  • Experience with hardware lifecycle management would be an advantage
  • Experience in working with Microsoft applications and a working knowledge of networks
  • Experience of building business relationships and servicing senior level management
  • Ability to confidently deliver any information session or training as required
  • ITIL V3 certification essential and V4 desirable
  • Windows 11 and Intune desirable

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you. 


Additional Information

Please apply with your CV or call Kate Dobbie - Associate Director, Careers on 07 3026 3309 for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

#LI-KD1

  1. Information Technology
  1. Full Time
  2. Brisbane
List #1

Similar jobs

M365 Sharepoint and Power Platform Administrator - EMEA

Salary

Location

Warszawa, Poland

Job type

Full Time

Department

Information Technology

Location

Warsaw

Description

Colliers is a leading global real estate professional services company with over 22,000 professionals. This role will be managing the day-to-day operation of the Microsoft 365 power platform and Share

Reference

4c935ffb-157a-4a21-8f8c-33ed5ae0bdc3

Expiry Date

01 Jan 0001

Read more
Intern Data & AI

Salary

Location

Amsterdam, Netherlands

Job type

Full Time

Department

Information Technology

Location

Amsterdam

Description

Ben jij een ambitieuze student met een passie voor data en kunstmatige intelligentie? Wil je jouw kennis inzetten om collega's te helpen technologie beter te begrijpen en in te zetten in hun dagelijks

Reference

7dab4bd6-df3b-4dd9-ad91-0897ce1bb594

Expiry Date

01 Jan 0001

Pien van Kuppeveld Read more
Cybersecurity Analyst APAC

Salary

Location

Bengaluru, India

Experience Level

Mid-Senior Level

Job type

Full Time

Department

Information Technology

Location

Bengaluru

Description

Colliers is looking to hire a cyber security analyst with expertise and experience in data analysis and reporting for cyber risk and compliance. Coming from an IT Security in infrastructure technical

Reference

54524504-0980-4ca3-a0f4-d49fb2c54dec

Expiry Date

01 Jan 0001

Yasmin  Hamza

Author

Yasmin Hamza
Read more
View all

Job search

Find your next role

Colliers is a leading diversified professional services and investment management company. Our global business has over 19,000 professionals across 66 countries who are empowered to maximise the potential of property.

What sets us apart is not what we do, but how we do it. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results. Find your next role with us and accelerate your career success.

Make a move