Senior Technical Support Officer

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in the Perth CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be the face of IT in Western Australia for Colliers and will be responsible for providing excellent customer service to all levels of the WA business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Perth, Subiaco and Albany offices as well as Perth Engineering & Design offices
• Providing first and second level hardware and software support
• Adhering to all processes and documenting procedures accordingly
• Making recommendations on upgrades and replacements when necessary
• Proactively building the IT brand via local delivery of customer facing technology initiatives

Some of the key technologies that this position will be supporting are:

•  ITIL
• Windows 11
• Intune Administrator
• Office365 Suits
• Active Directory
• ServiceNow
• Citrix
• SharePoint
• TeamViewer
• Audio and Visual (conferencing)
• LAN/WAN/WLAN
• Mobile Device Management 
• Hardware: computer and Laptop hardware components

To be successful in this role you will have:

• Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
• A minimum of 3 – 5 years’ experience in similar IT support roles
• Ability to organize a busy and varied workload
• Strong customer/client focus with excellent communication skills
• Experience in relocating IT equipment associated with future office moves would be an advantage
• Experience in working with Microsoft applications and a working knowledge of networks
• Experience of building business relationships and servicing senior level management
• Ability to confidently deliver any information session or training as required

Please apply with your CV or call Kate Dobbie - Associate Director | Careers on 07 3026 3309 for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

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