Embark on an exciting career journey with Colliers as our Key Account Management (KAM) Lead, a role that sits at the heart of our EMEA services for Investors. In this dynamic position, you'll be the driving force behind multi-service revenue growth and elevating client experiences. We're on the lookout for individuals who bring a wealth of expertise in real estate or a comparable field and have a proven track record of mastering key account management within a global professional services context.
Key Purpose:
Lead and augment key account management for top priority investor clients in the EMEA region, driving revenue growth across multiple services and cultivating enduring client relationships.
Responsibilities, skills & Experience:
Key Account Leadership: Direct and develop key account strategies for our priority investor clients in the EMEA region, focusing on revenue growth and relationship enhancement. Enabling our service leaders to collaborate with clients to tailor strategic solutions and ensure satisfaction.
Client Intelligence and Engagement: Manage client intelligence gathering and analysis, employing this data in crafting effective engagement strategies. Identify and leverage collaboration opportunities across key accounts to strengthen relationships.
Cross-Service Collaboration: Coordinate KAM client intelligence and uncover cross-service collaboration opportunities, including Capital Markets, Debt, Property Management, ESG, and Valuation & Advisory. Optimize client service and revenue opportunities.
Client Plan Development: Create and implement detailed client plans in partnership with client-facing service leaders, driving client engagement, addressing needs, and stimulating revenue growth.
Company Description
Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.
We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.
For more than 28 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.
Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).
Qualifications
Qualifications:
- Bachelor's degree in a relevant field.
- Advanced degrees or certifications in real estate or business management are advantageous.
- Proven key account management experience in a multinational professional services setting, preferably in real estate.
- Demonstrated ability in managing key accounts and delivering exceptional client service.
- Track record of driving client revenue growth and engagement.
- Expertise in growing client relationships and achieving revenue targets.
- Experience in client management technology solutions.
- Familiarity with client management tools and systems.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively across various service lines and markets.
- Capability to build relationships with internal teams and engage with leaders in diverse asset classes.
Additional Information
Colliers Commitment: We are an equal opportunity employer, committed to fostering diversity and inclusion. We value the unique contributions of each individual and believe in the strength of a diverse team. We encourage applicants from all backgrounds to join us in cultivating an inclusive and innovative workplace
What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.
About You
You are an expert.
You collaborate.
You invest in relationships.
You are enterprising.
You do what’s right.
