IT Program Manager – Global Workplace Technology

Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.

Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).

The IT Program Manager will oversee the planning, execution, and completion of the Global Workplace Technology Program. This role involves collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multiple workstreams. The position requires managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model.

Purpose of Role:

Working with the Global Head of Workplace Technology and Service Delivery leaders, this role will oversee the Global Workplace Technology Program, which will:

• Standardize IT Service Delivery globally, including implementing a 24x7 outsourced service desk and associated processes (based on the ITIL framework).
• Consolidate multiple ServiceNow instances into a single, global platform to support the standard process framework.
• Define Colliers Digital Workplace model, including defining standard end user devices, office technology and management platforms.
• Deliver training and change management to Colliers global IT staff and user community.
• Implement a simple and effective financial charge-back mechanism.

Responsibilities:

Program Management:

• Plan and manage multiple complex, regional, and cross-functional enterprise projects in alignment with strategic and financial objectives.
• Develop program goals, timelines, and charters with key stakeholders, and create RACI matrices.

Stakeholder and Vendor Management:

• Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email.
• Build trust and collaborate effectively across teams and borders.

Program Planning and Execution:

• Develop and maintain program plans, identify resource needs, and manage schedules.
• Drive creative and practical solutions to issues through effective collaboration.
• Adapt to changing business requirements and manage flexible resources.

Operational and Financial Management:

• Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation.
• Manage the program’s financial health and establish an effective chargeback model.

Reporting and Communication:

• Provide professional and honest status reports tailored to the audience’s needs. Ensure regular updates using the appropriate format.

Qualifications and Personal Attributes:

Experience:

• Minimum of 15 years in a Program/Project Management role at a large organisation.
• Experience of running RFP vendor selection processes.
• Experience of the ITIL framework would be beneficial.
• Experience in the commercial real estate industry is a plus but not essential.

Education:

• Bachelor’s degree in business, IT, Computer Science, or a related field, or a certificate in project management.

Skills:

• Proficiency in program management methods and tools.
• Superior written and verbal communication skills.
• Strong management and organisational abilities.
• Proven ability to motivate and manage large, diverse teams.
• Conflict management and resolution skills are a plus.

Attributes:

• Highly self-motivated with an outgoing personality.
• Professionalism and excellent interpersonal skills.
• Desire to contribute to the strategic and financial success of the organisation.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

About You

You are an expert.

You collaborate.  

You invest in relationships.

You are enterprising.

You do what’s right.