Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.
Job Description
The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property estate comprising multiple offices, retail units, industrial units and other specialist interest. The purpose of this role is to provide an efficient and effective service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.
Estate Management
- Management of landlord enquiries and observation of obligations under the lease
- Regular liaison with tenants on other responsibilities
- Co-ordinating and resolving third / neighbouring party requirements and disputes
- Co-ordinating and managing the sublet estate
- Planning, undertaking and reporting on inspections
- Ensuring that property files are up to date
- Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
- Managing specialist service partner provisions across a portfolio of properties
- Review and quality assure reporting and recommendations from specialist subject matter experts
- Carry out routine Lease Advisory and Agency work
- Monitoring and updating any client helpdesk
- Co-ordination of quarterly tenant meetings
- Performance management of contractors and service providers
- Contribute to the planning, development and monitoring of premises
- Collation of data and reporting on H&S and Environmental performance
- Accident investigation and reporting, and assisting with co-ordination of insurance claims
- Invoice processing
- To be aware of and comply with company and statutory requirements regarding health and safety, fire and hygiene
- The candidate will be expected to work in a flexible way and as part of a team
- Line management of administrator.
Qualifications
Expertise & Professional Development
- You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers.
- You are solutions focused, advising colleagues and stakeholders with solutions, not problems.
- Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
- You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
- You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.
- You have excellent knowledge of HVAC systems, controls and management.
Commercial Awareness & Value Add
- You perform your duties with an awareness of the team’s financial and business objectives.
- You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders.
- You are confidently able to design the onsite succession plan.
- You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
- You identify new initiatives for enhancing customer and estate experiences.
Innovative Thinking & Agility
- You display creative and innovative thinking to deliver best in class.
- You will demonstrate a sense of urgency.
Communication & Managing Expectations
- You actively listen and interpret key information from and to clients, customers, colleagues, and service partners.
- You manage and exceed expectations by prioritizing tasks.
- You can tailor your message to different stakeholders to ensure that the correct message is received.
- You will strive to anticipate needs and exceed expectations.
- You will communicate to provide required information as well as offer prompt resolutions.
Additional Information
At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.
What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.
