Estates Manager - Occupier Services - Birmingham

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

The Estate Manager plays a dynamic and visionary role within the property management team, working collaboratively to create a vibrant, forward-thinking, and engaging estate. This is a unique opportunity to shape an exciting destination, with a strong focus on customer experience, community engagement, modern amenities, and integrated technology. The Estate Manager will be responsible for delivering high-quality facilities management services within a well-managed and service-focused environment. This includes ensuring full compliance with all statutory, contractual, and company regulations and procedures. The Estate Manager will consistently uphold exemplary standards of customer service for clients, occupiers, and visitors to the site. A key focus will be on building a strong team culture, promoting staff wellbeing, and maintaining positive relationships with stakeholders and the wider community.

Estate Management 

• Responsible for the day-to-day operations on the estate.
• Lead by example and inspire wider onsite teams.
• Daily walk arounds and inspections as appropriate, personally engaging with the customers.
• Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
• Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
• Re-tendering service contracts to ensure exacting standards and value for money.
• To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• To continuously review and introduce best practice.
• Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.
• Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
• Embrace a collaborative learning culture and introduce best practice with your team.

Expertise & Professional Development

• You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers.
• You are solutions focused, advising colleagues and stakeholders with solutions, not problems.
• Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
• You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
• You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.
• You have excellent knowledge of HVAC systems, controls and management.

Commercial Awareness & Value Add

• You perform your duties with an awareness of the team’s financial and business objectives.
• You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders.
• You are confidently able to design the onsite succession plan.
• You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
• You identify new initiatives for enhancing customer and estate experiences.

Innovative Thinking & Agility

• You display creative and innovative thinking to deliver best in class.  
• You will demonstrate a sense of urgency.

Communication & Managing Expectations

• You actively listen and interpret key information from and to clients, customers, colleagues, and service partners.
• You manage and exceed expectations by prioritizing tasks.
• You can tailor your message to different stakeholders to ensure that the correct message is received.
• You will strive to anticipate needs and exceed expectations.
• You will communicate to provide required information as well as offer prompt resolutions.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard. 

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.