EMEA SAP Product Support Manager

Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

For more than 25 years, our experienced leadership with significant insider ownership has delivered compound annual investment returns of almost 20% for shareholders. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.

Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).

The EMEA SAP Product Support Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality across approximately nineteen countries and over four thousand employees.

As the SAP Product Manager, you will guide the strategic direction, development, and lifecycle management of SAP products within our organization. You will leverage your deep knowledge of SAP solutions to drive innovation and maximize value from our SAP investments, collaborating with cross-functional teams to meet our customers' needs.

Role Overview and Responsibilities:

• Product Support and Service Delivery:
  • Manage relationships with AMS Delivery Partners and align with ITIL standards for support and change management.
  • Build strong partnerships with SAP Delivery Partners to ensure effective knowledge transfer and technical governance.
  • Coordinate with the EMEA IT Team on security audits and continuity planning.
• Product Strategy and Roadmap:
  • Develop a sharp vision and strategy for SAP solutions, aligning with business objectives and market needs.
  • Maintain a detailed product roadmap, highlighting future initiatives and enhancements.
• Requirements Gathering and Prioritization:
  • Work closely with customers and internal teams to gather requirements, prioritize features based on business value, and translate these into detailed product specifications.
• Product Development and Delivery:
  • Coordinate with stakeholders to manage product backlogs, define release plans, and ensure timely delivery of enhancements.
  • Conduct UAT and collect feedback to ensure products meet functionality and usability standards.
• Product Performance and Optimisation:
  • Drive initiatives to improve product usability, performance, and scalability.
  • Monitor KPIs and analyse feedback to continuously refine product offerings.
• Collaboration and Stakeholder Management:
  • Support senior management in delivering against agreed SLAs and engage with key stakeholders to discuss platform operations and future directions.
  • Foster relationships with SAP partners and vendors to enhance product integrations and offerings.

Qualifications and Personal Attributes:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 3 years in product management, specifically with SAP solutions.
• Strong strategic and leadership skills, with excellent communication abilities.
• Proven experience in launching and managing enterprise software products.
• Familiarity with agile methodologies and tools like JIRA; SAP certifications and ITIL Certification are pluses.
• An initiative-taking, problem-solving approach with strong organizational skills.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

About You

You are an expert.

You collaborate.  

You invest in relationships.

You are enterprising.

You do what’s right.