Destination Manager

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types.

Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

• To provide visible strategic leadership and, in conjunction with the property manager, recruit and select employees to ensure that the Centre is appropriately resourced to achieve business plan targets. Ensure “On boarding” is undertaken in line with company requirements, effective team communication, and that the team understands the Centre’s business plan and the importance of their individual contributions in achieving the plan.
• Conduct regular performance reviews with the team, to include the setting and reviewing of objectives, and personal development plans. Ensure the performance management process is implemented effectively and in a timely manner.
• Coach the team to enable them to maximise their performance and be empowered to take ownership for decision making. Ensure adherence to Company policies, processes, and procedures across the Centre. Develop and nurture a positive team working environment with colleagues, managing in a “First amongst equals” style, holding regular staff forums, encouraging staff feedback. Encourage Equality, Diversity, and Inclusiveness.
• Develop successful working relationships with key stakeholders, to ensure a productive and effective working partnership. Develop a network of contacts, including decision makers and influencers within the local private and public sector in addition to community contacts at local charities and schools/colleges.
• Contribute to the preparation of the Centre’s vision and business plan and ensure specific asset objectives and initiatives are implemented as agreed with the property manager.
• Regularly monitor, evaluate, and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, commercialisation revenue generation etc. Contribute to letting/tenant mix strategy and facilitate enquiries from prospective occupiers.
• Seek and analyze data sets to gain a fundamental understanding of the performance of the Centre to drive strategic decisions and ensure optimal performance is targeted and achieved.
• Under the direction of the property manager, prepare, manage, and reconcile all aspects of the service charge budget and expenditure reports. Seek best value, including the regular tendering of all key contracts and ensure purchase orders and invoices for payment are passed in a timely manner and in accordance with Company policy.
• Oversee the delivery of an agreed marketing strategy. Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, in line with managing agent and client’s media policies.
• Maintain awareness of and influence, monitor and report on local issues, activities and initiatives that may affect the Centre. Regularly monitor and report on competition activity within the catchment area affecting the Park including any significant planning applications submitted to the local planning authority.
• Participate in and influence local community matters for the benefit of the Centre through liaison with the local Business Improvement District, chambers of commerce, Police, and other relevant bodies. Inform the property manager of any matters regarding the local/regional economy, transportation and planning issues that may affect the performance and capital value of the Centre.
• Ensure that the property manager is promptly informed of all matters of importance including client and tenant conversations and any intelligence around an occupier seeking to cease trading. Assist the property manager with the management of arrears and in conjunction with qualified colleagues, such as from the building surveying team, ensure that any tenant applications are carried out in accordance with the consent granted and the Centre’s occupier design guide, as appropriate.
• Demonstrate entrepreneurial spirit, identify, and advise colleagues of potential new business opportunities to ensure an increase in the commercial performance of the Centre, working with the Place Activation Manager to develop a commercialisation strategy including mid mall retailing, pop-up shop opportunities and brand activations.
• Identify and implement social value and place making opportunities in conjunction with the Place Activation Manager. Seek out community engagement opportunities and strive to improve the quality of the environment within the Centre, ensuring empty units are appropriately presented and that way finding/general signage is kept up to date.

• Strong analytical skills to be able to review datasets from multiple perspectives to identify strategic initiatives to optimize performance.
• Commercial awareness from experience and/or qualification 
• Digital Marketing
•  Basic accountancy skills
• Cost control, variance and forecast reporting. 
• Basic IT skills inc. Word, Excel to intermediate level 
• A proven track record in Staff management 
• Complete understanding of the challenges and opportunities of each asset class contained within the portfolio across local, regional, and wider markets.
• Experience of management of mixed-use schemes.
• Track record of Meaningful stakeholder engagement with positive outcomes.
• Management of Performance based contracts

To optimise the performance of the Destination through the implementation of excellent operational and financial management, marketing, customer service and management of risk. Using different data models to continually improve asset performance through the implementation of specific objectives and initiatives set out in the asset’s business plan and to act as an ambassador for the Colliers brand values.

This is a full time site based position working a 5 days out of 7 shift pattern including regular weekend and evening hours in line with the operational needs of the Centre.