Company Description
Colliers is a global leader in commercial real estate services, delivering innovative solutions to property occupiers, developers, and investors. Our UK team, headquartered in London, operates across 16 offices with over 900 professionals. We provide comprehensive services in brokerage, real estate management, valuation, consulting, and project management, helping clients make the most of their real estate assets.
Job Description
As a Customer Experience (CX) Team Member, you will be at the heart of creating exceptional, memorable moments for our clients, visitors, and stakeholders. This role is perfect for a customer-centric individual dedicated to providing high-quality interactions and managing front-of-house operations with a personal touch.
Responsibilities
- Deliver Excellence: Provide a warm welcome and a memorable farewell, ensuring high standards in all customer service interactions.
- Maintain Immaculate Presentation: Oversee the front-of-house area, keeping it tidy and professionally presented at all times.
- Follow Best Practices: Adhere to Colliers’ Beyond: Front of House standards and health and safety protocols.
- Effective Communication: Respond professionally to telephone and email inquiries, following up on actions as needed.
- Enhance Experiences: Identify creative ways to improve the experience for clients, occupiers, and visitors.
- Support & Train Temporary Staff: Train team members on Colliers standards and ensure training records are maintained.
- Facilities Management: Log and report any property faults or issues, working closely with the Facilities team.
- Quality Assurance: Conduct regular checks to ensure all spaces are pristine and report items for repair or maintenance.
- Concierge Services: Offer concierge support, including dry-cleaning pickups, reservations, and transport arrangements.
Qualifications
- Strong background in customer service, ideally within a professional setting.
- Excellent communication skills with a high level of professionalism.
- Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint.
- Strong organizational skills, attention to detail, and a proactive approach.
Additional Information
This permanent part-time role requires commitment on Mondays and Tuesdays only, allowing you to make an impactful contribution to our team while maintaining flexibility.
