Company Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.
Job Description
We are looking for a dynamic and proactive Tenant Liaison Coordinator to join our team in Milton Keynes. This pivotal role serves as the primary link between tenants and property management, ensuring exceptional service delivery, prompt issue resolution, and a seamless operational experience.
As the face of this prestigious commercial property, you will foster strong tenant relationships, uphold health and safety standards, oversee fire risk compliance, and coordinate a variety of events and day-to-day operational activities, whilst preparing reports. This is a unique opportunity to make a meaningful impact in a high-profile environment whilst helping to drive tenant satisfaction and operational excellence.
- Produce high-quality reports and presentation materials that effectively communicate key insights and performance metrics.
- Coordinate and schedule meetings, appointments, and events, actively supporting the planning and execution of activities across the building.
- Manage the daily operations of the Wellbeing Suite, ensuring a welcoming and efficient environment.
- Adhere to and implement health and safety procedures, including fire risk assessments, to maintain compliance with regulatory and company standards.
- Act as a key liaison between tenants, property management, and external service providers, addressing concerns and fostering strong, positive relationships.
- Act as deputy for the Centre Management Team during their absence, providing seamless support to clients and tenants.
- Collaborate with service providers and tenants to ensure service level agreements (SLAs) are consistently met, monitored, and reviewed on a monthly and biannual basis.
- Conduct regular building inspections to ensure all areas are clean, well-maintained, and any necessary remedial work is identified and actioned.
- Provide daily operational support to the Centre Management Team, contributing to the smooth running of the site.
- Log, manage, and resolve complaints in accordance with company policies and procedures.
Qualifications
- A university degree is preferred but not essential.
- Previous experience working in front-of-house operations, customer service, hospitality, or event coordination is highly advantageous.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook).
- Advanced Excel expertise required, including proficiency in pivot tables and macros is required.
- Outstanding organizational and multitasking abilities, with a proven capacity to manage priorities and time efficiently.
- Exceptional communication skills, both written and verbal, with a confident and approachable demeaner.
Additional Information
Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.
At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.
Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.
We are not engaging with recruitment agencies at this time. Unsolicited CVs will not be considered and treated as gifts.
