Building Manager

Colliers International is a leading commercial real estate services company, providing a full range of services to real estate customers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland. 

The role of Building Manager (BM) is to enhance the management of the building to maintain the highest standards of health and safety and customer service. The role of the BM is to manage any contractors working on site to make sure best practises are adopted. The BM will also be required to maintain all associated electronic systems for site for financial and health and safety. The BM will be expected to build and enhance the customer experience of the building as working with the wider team to deliver the clients expectations for the property.

• Lead by example and inspire wider onsite teams.
• Manage the delivery of all relevant services for site including Cleaning, M&E, Manned Security and Projects where applicable and appropriate.
• To act as a Health and Safety ambassador and ensure a safe working environment for the building users.
• To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• Ensure compliance across the building, audit the site log books and a make sure all CAFM systems are maintained
• Manage the front of house and maximise the utilization of resources.
• Conduct daily building checks and liaise with customers and clients to make sure their needs are being met.
• Provide effective management of rosters to minimize absence and to ensure that cover requirements are planned utilizing site based and relief resources for all relevant personnel.
• Lead, recruit, develop and retain staff to deliver quality services in the most efficient and effective manner.
• Supply the focal point for compliance and audit relationships liaising with external bodies including enforcement agencies and auditory bodies.
• Maintain all financial systems making sure all invoices are coded in a timely fashion.
• Set and maintain the budget for site.
• Have a flexible approach to working hours as required by the needs of the property.

Expertise & Professional Development

• You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients and customers
• You are solutions focused, advising colleagues and stakeholders with solutions not problems
• Excellent knowledge of MS Outlook, Word, Excel and PowerPoint
• You demonstrate knowledge and awareness of property H&S and Compliance, building management, onsite service partner liaison & management.
• Experience of CAFM reporting systems such as Meridien, RiskWise.

Commercial Awareness & Value Add

• You are aware of the financial and business objectives
• You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests and stakeholders
• You possess commercial awareness and awareness of latest customer experience market trends
• You inspire the team to identify new initiatives for enhancing customer experiences

Innovative Thinking & Agility

• You display creative and innovative thinking to deliver best in class property
• You will demonstrate a sense of urgency

Communication & Managing Expectations

• You actively listen and interpret key information from and to clients, customers, colleagues and service partners
• You manage and exceed expectations by prioritizing tasks
• You can tailor your message to different stakeholders to ensure that the correct message is received
• You will strive to anticipate needs and exceed expectations
• You will communicate to provide required information as well as offer prompt resolutions

Service Excellence

• You demonstrate and role model the key behaviours of service excellence.
• You continually go above and beyond the expectation of your team and stakeholders
• You preempt the work required ensuring you are always delivering high levels of service

High Quality Work

• You continuously look to improve the quality of your work and ensure quality control
• You demonstrate excellent organizational and time management skills

Productivity & Efficiency

• You challenge where you see that time is wasted and tasks could be delivered more efficiently by focusing your energy on those tasks that are within your control
• Possess excellent oral and written communication skills
• Ability to produce detailed building management reports

Collaboration

• You have strong trusting relationships and promote a culture of information sharing and cross working relationships
• You will create a positive and collaborative working environment

Service Excellence

• You are results and impact focused and go the extra mile to deliver the best BM
• You show reliance, even when under pressure and during challenging times
• You have an excellent change management mindset

Personal Development

• You actively request, take on board and action any feedback to develop, as well as provide positive and constructive feedback to BM team
• You seek out and attend relevant personal and professional development such as training courses, new projects and assignments 

Professional Conduct & Integrity

• You are aware and can identify where professional conduct and integrity should be challenged, and act as a role model and advocate Colliers values

Diversity & Inclusion

• You are involved in the Balance in Business initiatives for the organization and promote a culture of inclusivity free of bias, calling out inappropriate behaviours and conduct

Community

• You represent Colliers in community groups at internal and external events and look at how your BM team can have an impact to the wider internal and external community

At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.