Workplace Concierge

At Colliers Workplace Management Services (Colliers WMS), we strive to create vibrant and thriving workplace environments where everyone can be their best. Our commitment to service excellence is unwavering as we provide our clients with a Workplace of Choice. Our collaborative culture sets us apart as we support you in becoming true specialists and offer the long-term structure and platform to accelerate your success.

Colliers Workplace Management Services seeks an exceptional part-time candidate to join our team, whose purpose is to build a sense of community, connection, and belonging through delivering best-in-class service within the workplace and operations.

As a Workplace Concierge, you will be at the heart of the action in our client’s Canberra office. In this role, you will be the autonomous driving force behind creating unforgettable experiences for our visitors and occupants, ensuring every interaction is seamless and memorable. Additionally, you will be a pivotal support for business groups, championing their workplace objectives and ensuring our service points deliver efficiently in a part-time capacity.

Key accountabilities will include, but not be limited to -

• Own the arrival experience, creating enjoyable and memorable interactions, driven by our client’s brand and culture.
• Uphold operational excellence for workplace experiences, fostering a "happy to help" atmosphere across all Workplace Services touch points.
• With efficiency and accuracy, administer the client floor including meeting rooms, AV facilities, break-out areas and internal events.
• Assist in the maintenance of the workplace to provide the best working environment and functionality for all employees.

As a collaborative and driven member of the operations team, ideally with experience within the administrational or hospitality sector, we ask that you demonstrate the following:

• Minimum 3 years of hospitality, administration, or workplace management experience, specialising in customer-centric events, preferably within luxury or hospitality sectors.
• Demonstrated customer-centric experience in business-to-business and customer-facing, environments working with a spirit of autonomy, independence, and initiative.
• Results-oriented with effective communication skills and impeccable organisation, paying attention to detail.
• Proficient in assessing and prioritising workload within deadline-driven environments, understanding sometimes priorities change.
• Experienced discernment to recognise when a situation requires guidance or collaboration to achieve collective success.

This position is a part-time office-based role in Canberra CBD, servicing general office operating hours on a flexible roster. For the right candidate, we are happy to discuss the working schedule which, seeks to balance your lifestyle with our service deliverables and workplace outcomes.  

Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.

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