Company Description
Colliers is enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.
Job Description
We’re seeking a Technical Support Officer to join our National IT team, based onsite in South Australia. This role will be split across locations, with approximately 80% based at our Dulwich office and 20% supporting our Adelaide CBD office. Reporting to the Senior Service Desk Manager, you’ll be the primary onsite IT contact, delivering high‑quality support and exceptional customer service across all levels of the business.
Key responsibilities include:
- Proactively identifying and resolving IT issues, with a focus on supporting our Melbourne offices.
- Providing Level 1 and Level 2 support for hardware and software.
- Following established processes and ensuring thorough documentation of procedures.
- Recommending system upgrades or replacements when appropriate.
- Championing the IT brand by locally implementing customer-facing technology initiatives.
- Actively participating in and driving IT-related projects.
Some of the key technologies that this position will be supporting are:
- ITIL
- Windows 11
- Azure Tools
- Intune Administrator
- Office365 Suite
- Active Directory
- ServiceNow
- Citrix
- SharePoint
- TeamViewer
- Teams
- Audio and Visual (conferencing)
- LAN/WAN/WLAN
Qualifications
To thrive in this role, you will bring:
- Tertiary qualifications and proven experience in an IT support role.
- Strong organisational skills and the ability to work independently while managing a dynamic and varied workload.
- A customer-first mindset, with excellent communication and interpersonal skills.
- Experience in hardware lifecycle management is highly regarded.
- Proficiency in Microsoft applications and a solid understanding of network fundamentals.
- Confidence in building strong business relationships, including with senior stakeholders.
- The ability to deliver information sessions or training as needed.
This is a hands-on, autonomous role, backed by the deep expertise of our regional IT team. If you're looking for a diverse and engaging position within a large corporate environment where you can continue to grow your IT career, we’d love to hear from you.
Additional Information
We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.
Experts join experts, and we welcome you to join us as we lead the industry into the future.
