Senior Systems Engineer | Infrastructure (Hongkong Time)

Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 68 countries, our 19,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 29 years, our experienced leadership with significant inside ownership has delivered compound annual investment returns of approximately 20% for shareholders. With annual revenues of $4.3 billion and $96 billion of assets under management, Colliers maximizes the potential of property and real assets to accelerate the success of our clients, our investors and our people. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

We are seeking a dedicated and highly skilled Senior Systems Engineer to join our Asia Pacific Infrastructure team. The ideal candidate will possess exceptional technical skills, knowledge of critical systems and key technologies that provide the platform for our people to be market leaders.

This role requires excellent communication skills, troubleshooting and technical expertise, combined with a customer-focused approach. The Candidate should have people management skills to support a team in development and provide guidance during critical situations by effective decision-making and managing escalated cases.

• Apply OS patches and upgrades on a scheduled basis, and upgrade administrative tools and utilities whilst avoiding business disruption.
• Develop and implement Knowledge Articles and procedures to enhance operational efficiency.
• Upgrading/migrating systems and software to ensure secure, supported, reliable, and stable operations.
• Configure/add new services as necessary.
• Demonstrate ability to work independently with minimal supervision while also being a proactive team player and team lead.
• Diagnose and troubleshoot critical technical problems, providing clear and concise solutions.
• Document all systems and create standard operating procedures for all technologies.
• Ensure IT operational processes comply with company policy requirements.
• Liaise with Management and ensure the team operations are aligned to the organization’s goal.
• Compile and analyze data related to infrastructure operations and share with management.
• Maintain all datacenter hardware, software, environmental and monitoring equipment.
• Maintain operational, configuration, and other procedures.
• Maintain up-to-date knowledge of the company’s products, services, and support policies.
• Manage and maintain data protection including Backup and recovery, Disaster recovery and Data security.
• Manage and mentor IT Team, providing guidance and support to ensure their professional development and effective performance.
• Manage or escalate complex issues to the appropriate department or personnel when necessary and track until the closure by collaborating with other team members.
• Oversees the daily operations of the team and ensuring adequate coverage for support hours. Managing after hours scheduled patching and maintenance work without business impact.
• Perform ongoing performance tuning of systems, hardware upgrades, and resource optimization as required.
• Perform periodic performance reporting to support capacity planning.
• Perform regular maintenance and troubleshooting on infrastructure applications, servers and hardware.
• Proactively identify recurring issues or inefficiencies within the infrastructure and propose solutions or improvements to provide improved service and cost reduction.
• Train team members on company policies, procedures, and technical skills. Conduct training sessions to keep the team updated on new technologies and best practices.

• Graduation in Information Technology or equivalent; additional technical certifications in Microsoft Azure are highly regarded.
• Relevant certifications (e.g., ITIL Certified Professional) would be advantageous.
• Minimum 7 years of relevant IT experience including of minimum 3 Years experience in leadership role within the IT team.

Requirements:

• Proven experience in a senior infrastructure support role, preferably in a similar size environment.
• Proven experience leading a team effectively with team development and driving continuous improvement.
• Strong analytical and technical troubleshooting skills and the ability to diagnose and resolve technical issues.
• Excellent verbal and written communication skills (English).
• Willingness to learn and adapt to new technologies and methodologies.
• Ability to handle multiple tasks and prioritize effectively.
• Audit the quality of work processed by the team and SLA adherence.
• Strong skills in MS Azure, Microsoft 365, Windows Server Operating System, Backup technologies, Server hardware, Storage, Networking, Active Directory.
• High focus on automating tasks and processes with technical tools and scripts.
• Customer-focused attitude with a commitment to providing exceptional service.
• Graduation in Information Technology or equivalent; additional technical certifications in Microsoft cloud are plus.

Technical Skills:

• Operating Systems: Proficiency in Windows operating systems, installation and upgrades, and troubleshooting.
• Networking: Knowledge of networking concepts like WAN, LAN, VLAN, OSPF, BGP, Wi-Fi, DNS, DHCP, Firewall and troubleshooting the issues related to network.
• Hardware: Experience with Server, Storage and Backup related hardware components, including build, installation, configuration, maintenance and troubleshooting.
• Cloud Services: Understanding of cloud computing services such as Microsoft Entra, Cloud Storage, Network segmentation, Printing and Azure administration.
• Backup Technology: Advanced experience with Backup solutions, scheduling, maintenance and reporting.
• Security: Awareness of cybersecurity principles and practices, including vulnerabilities and their remediation. Deploying and maintaining security software.

Technical Support Tools: Working knowledge of the following technologies

• MS Azure ASR, Storage, Virtual machines and networking.
• Azure Backup
• MS Entra Conditional Access, MFA, Identity, SSO, SCIM
• Exchange Online,
• Cohesity, VEEAM, Windows Backup.
• Hyper-V
• vSphere
• Citrix Infrastructure services
• Nutanix hardware
• Dell Hardware
• Advanced PowerShell scripting
• Windows Server OS

Knowledge of ServiceNow and ability to manage and update requests efficiently.

• With the Infrastructure support team based in Hong Kong and Taiwan, this is a full-time position working hours aligned to Hong Kong hours 8am – 5pm x 5 days and based on business requirement. After hours work is required to perform scheduled and non-scheduled maintenance activities. The role may also require occasional weekend support to accommodate critical activities.