Company Description
Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialised property types.
Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.
Job Description
A strategic and hands‑on FM leader responsible for delivering high‑quality facilities management services across a portfolio of commercial, retail and mixed‑use assets within the Colliers London IPM division. Accountable for full operational performance, statutory compliance, customer experience, and service charge oversight across approximately 15–20 assets.
Key Responsibilities
Facilities Management & Contractor Oversight
- Procure, manage, and optimise FM service contracts in line with Colliers’ Procurement Policy, ensuring value for money and exceptional service delivery.
- Lead day‑to‑day operational management of sites, ensuring buildings are safe, compliant, well‑maintained, and aligned with Colliers’ standards.
- Conduct regular site inspections, review asset conditions, and oversee PPM and reactive works via online systems (e.g., RiskWise/Vantify equivalents).
- Maintain accurate documentation including RAMS, certifications, statutory logs, water hygiene data, fire compliance and risk assessments.
Health & Safety & Statutory Compliance
- Ensure full statutory compliance across all assets using digital compliance platforms.
- Review and action recommendations from H&S, Fire, Water and ESG audits in a timely and evidenced manner.
- Lead RIDDOR reporting, maintain site H&S files, and collaborate with specialist consultants where required.
Budgeting, Service Charges & Financial Control
- Prepare annual service charge budgets, working closely with Surveyors and Client Directors.
- Monitor spend through quarterly variance reports, ensuring accurate coding, forecasting, and financial governance.
- Approve POs and invoices and ensure financial accuracy across the portfolio’s operational activity.
Client, Tenant & Stakeholder Engagement
- Act as the primary operational contact for clients, landlords, tenants, and internal Colliers stakeholders.
- Chair tenant meetings, issue welcome packs, and support initiatives aimed at improving customer satisfaction.
- Work collaboratively with Customer Experience, ESG, Procurement and Technology teams to enhance asset performance and occupier wellbeing.
ESG & Technology Integration
- Develop and implement ESG improvement initiatives aligned to Colliers’ Green Standard, focusing on carbon reduction, energy optimisation and sustainable operations.
- Integrate smart technologies and data‑led solutions to enhance building performance and reduce service charge costs.
- Track and report ESG and technology KPIs, ensuring continuous improvement.
Culture & Business Development
- Represent Colliers’ values through strong collaboration, professionalism and integrity.
- Support business development opportunities by contributing operational insight and client engagement.
- Actively promote continuous improvement across FM delivery, driving innovation and operational excellence.
Qualifications
- IOSH Managing Safely (essential)
- NEBOSH General Certificate or equivalent H&S qualification (desirable)
- IWFM Level 4 or Level 5 in Facilities Management (desirable)
- Proven experience managing multi‑site commercial properties and service charge budgets
- Strong understanding of statutory compliance including H&S, Fire, Water Hygiene, Asbestos and Environmental standards
- Technical knowledge of PPM, reactive maintenance, building services and contractor management
- Experience using FM/H&S compliance platforms (e.g., RiskWise, Vantify, CAFM systems)
- Excellent communication and stakeholder‑management skills
- Demonstrated ability to prepare and manage service charge budgets and financial reports
- Strong organisational and time‑management abilities
- Experience chairing occupier/tenant meetings and enhancing customer experience
- Legionella Responsible Person, Fire Safety training or First Aid at Work (advantageous)
Additional Information
- Competitive salary with performance‑based bonus structure
- Strong culture of teamwork, support and high staff retention
- Clear career progression pathways within a global business
- Access to specialist teams in ESG, Technology, Procurement and Customer Experience
- Opportunities to work on high‑quality, diverse commercial assets
- Professional development, training and leadership programmes
- Inclusive, people‑first environment committed to wellbeing and flexibility
At Colliers, you’ll enjoy competitive pay, flexible working, and strong wellbeing support — including health insurance, counselling services, and access to lifestyle discounts. You’ll grow through Colliers University and global recognition programmes, while benefiting from volunteer leave through the Colliers Gives initiative.
Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.
At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.
Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.
*Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily.
In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
