Company Description
Colliers International Group Inc. (NASDAQ and TSX: CIGI) is an industry-leading global real estate services company with 15,400 skilled professionals operating in 69 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property sales, leasing and finance; global corporate solutions; property, facility and project management; workplace solutions; appraisal, valuation and tax consulting; customized research; and thought leadership consulting.
Job Description
The Director is an account team’s production lead! Manage the delivery of high-quality deliverables that power client satisfaction, meet our requirements, and balance client and agency economics. You will lead a multi-skill (i.e. online and offline) team of project managers. You will oversee project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Main Responsibilities:
Knowledge
- PM Approach: Ensures that the project management team uses a flexible project management approach
- PM Technical Skills: Leads large teams to bring complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver
- Talent Selection: Shows the ability to hire and retain capable people while promoting diversity and career development
- SOWs: Accountable for the accuracy of all team SOWs
- Problem Solving: Team’s chief problem solver and talent choreographer
- Agency process: Develops important operational tools (i.e. team or brand specific processes)
- Growing Talent: Grow mid-level producer talent; able to handle performance issues
- Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects
- Technology: Learning technology, advanced Microsoft Project and Excel ability. Experience with today’s digital technologies
Strategy
- Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need
- Project Plans: Accountable for account-level master project plan creation and management.
- Process improvement: Proactively sees opportunities to adjust processes for efficiencies
- Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions
- Advising: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations
- Risk Management: Leads large teams to develop and manage risk mitigation plans
Tactics and Execution
- Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources
- Internal Relationships and Team Leadership: Collaborative business partner to team capability leads
- Management: Responsible for the career development of others
- Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks
- Vendors: Point of escalation for vendor management concerns
- Scope Definition: Scopes and estimates complex, multi-channel engagements
Client Relationship
- Relationship: Client-facing lead on issues related to production and project management
- Client knowledge: Understands the client’s business and plans projects accordingly
- Passion: Demonstrates passion for the brands and our work
- Accountability: Owns vendor/partner relationships
- Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution
- New Business: Production lead on new business pitches; identifies upsell opportunities
- Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills
Qualifications
Post-Graduate / Graduate in Civil Engineering with minimum 15 - 20 years of Project / construction management experience in the construction of large IT & IES / Commercial / institutional building, must have exposure to BIM, PERT and CPM techniques
