IT Help Desk Officer

We are looking for a highly organised Senior Desktop Support Officer to join our National IT team based in Sydney CBD. Reporting into the Service Desk Manager, this role will be the face of IT in New South Wales for Colliers and will be responsible for providing excellent customer service to all levels of the NSW business in an efficient, personal, and professional manner. Some of the key responsibilities in this role include: 

• Identifying and proactively resolving IT issues, primarily for the NSW offices. 
• Providing first and second level hardware and software support. 
• Adhering to all processes and documenting procedures accordingly. 
• Making recommendations on upgrades and replacements when necessary. 
• Proactively building the IT brand via local delivery of customer facing technology initiatives. 
• Participate In projects as required. 
• Be point of escalation for Service Desk team with any issues they are not able to resolve. 
• Ability to act as second in charge upon request. 

Some of the key technologies that this position will be supporting are: 

• Windows 10 and Windows 11. 
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint. 
• Citrix. 
• MS Teams. 
• Audio and Visual (conferencing). 
• SCCM. 
• Intune. 

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

• Tertiary qualifications with demonstrated working experience in a IT customer support role within a corporate office environment. 
• A minimum of 3-5 years’ experience in similar IT support roles. 
• Be organized, with the ability to work autonomously with a busy and varied workload. 
• Strong customer/client focus with excellent communication skills

Please apply with your CV or call Jackie Batterham - Recruitment Executive on 02 9257 0285 for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

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