A requirement has arisen in our London office based Accurates team for an Empty Rates Management Specialist to provide services to clients of the firm in respect of empty commercial properties in England.
The role will be predominantly spent at client sites although the office base will be the Colliers International office in London. The person will be a part of the Accurates team and will report on a day-to-day basis to the Director and Associate Director managing our client empty rates cost management team.
Your roles and responsibilities will be:
- Client site visits to facilitate occupations/vacations of third party licencees.
- Attending site inspections by local authority revenues officers.
- Liaising with client facilities managers, managing agents, key holders.
- Liaising with billing authorities to ensure correspondence is actioned promptly and any queries resolved promptly wherever possible, monitoring, and following up any unresolved queries until resolution, in order that relief can be reported to clients.
- Telephoning and emailing billing authorities regarding liabilities, exemptions, rate demands, reminder notices, court summons, enforcement notices and costs.
- Liaising with licencees and local authority revenues officers.
- Make changes to the Accurates Empty Rates Management data bases and quality control systems, including allowances and occupational status updates.
- Customer service inbox – monitoring incoming emails daily from billing authorities regarding empty properties and providing the appropriate response and evidence when required. This also includes passing over information to other team members about liabilities/evidence of relief granted.
- Helping other members of the senior management team in their day-to-day duties.
- Working with junior team members to advise and resolve issues in the application of rate relief.
- Training staff in various aspect of the empty rates management process.
- Contributions to quarterly team meetings.
- Working alongside colleagues in the wider Rating division to identify rates saving opportunities for our clients.
Company Description
Colliers is a leading commercial real estate services company, providing a full range of
services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland.
Qualifications
- Ability to cope with the significant travel requirements of the post
- Ability to work remotely from the office - self-reliance and organisation.
- Must possess excellent interpersonal communication skills.
- Must possess excellent organisation and time management skills.
- Must be able to think ‘outside of the box’ so new opportunities are exploited
- Must possess very good written and verbal communication skills.
- Must be results orientated.
- Must be able to work effectively as part of a team.
- A professional and flexible approach to the workload.
- Must be a team player with a positive and helpful attitude towards work colleagues.
- Must be able to work accurately and using own initiative.
- Competent user of Microsoft Excel and Teams.
- Full clean UK driving licence.
