Customer Service Representative | The Hub Hornby

Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 23,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients.

At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment.

Our people are our greatest asset and we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance.

Are you passionate about delivering exceptional customer service and ready to take the next step in your career? We have an exciting opportunity for a Customer Service Representative / Duty Manager to join our on-site team at The Hub Hornby in Christchurch.

This is a fantastic role for someone looking to kick-start a career in real estate management services or gain valuable experience in a dynamic retail environment.

As part of our team, you’ll play a key role in ensuring the smooth day-to-day operations of the centre, while building strong relationships with tenants, customers, and contractors.

This is a fixed-term position for a duration of six months, requiring 40 hours of work per week, with the standard workdays being Sunday through to Thursday.

The value you’ll add

• Provide a high level of professional service to tenants, owners, and customers
• Ensure customer requests are responded to promptly
• Demonstrate the ability to multitask
• Act as Duty Manager one day during the weekend, overseeing the centre
• Assist the team with drafting documents, monitoring office systems and administrative processes, and collating monthly documentation
• Order and manage supplies
• Organise contractors to attend site
• Input creditor invoices
• Compile the centre newsletter and memos
• Assist with marketing events as required
• Coordinate Health & Safety requirements to ensure compliance
• Process the sale of gift cards and rental equipment
• Coordinate bookings and invoicing for casual licenses
• Provide support to the Centre Management team as required

• Beginner to intermediate proficiency in the Microsoft Office suite
• Willingness to learn and master property management software
• Availability to work one day during the weekend

Your Strengths

• Strong verbal and written communication skills
• Excellent organisational and prioritisation abilities
• High attention to detail
• Skilled at building rapport
• Proactive and self-motivated
• Strong interpersonal skills
• Demonstrates drive and initiative
• Adaptable and flexible
• Effective multitasking skills

What We Offer

• New Zealand’s leading international and fastest-growing commercial property brand
• An inclusive and social culture with regular team events
• Opportunities to grow your business, technology, and creative capabilities to support your professional development
• Wellbeing benefits and initiatives

Colliers is an inclusive employer, ​where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future.

If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.