Company Description
Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms – Real Estate Services, Engineering, and Investment Management – we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. For 30 years, Colliers has consistently delivered approximately 20% compound annual returns for shareholders, fuelled by visionary leadership, significant inside ownership and substantial recurring earnings. With $5.5 billion in annual revenues, a team of 24,000 professionals, and *$108 billion in assets under management, Colliers remains committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.
Job Description
Position Summary :
The Techno-Functional Business Analyst bridges business requirements with technical
implementation by combining business analysis expertise with hands-on technical
knowledge. The role is responsible for requirements gathering, user story creation,
product backlog management, functional application support, production issue
analysis, SQL querying, API integration analysis, debugging, system configuration, and
end-user enablement.
The ideal candidate can effectively communicate with business stakeholders while
also collaborating with developers, architects, DBAs, QA teams, and DevOps engineers
to troubleshoot issues, validate solutions, and ensure successful application delivery.
Key Responsibilities :
Application Analysis & Troubleshooting
Analyze functional and technical issues across enterprise applications.
Perform root cause analysis for production incidents.
Debug application issues by reviewing logs, SQL queries, API responses, and application
configurations.
Collaborate with development teams to identify defects and validate fixes.
Support production deployments and post-release validation.
Review system behavior and recommend functional or technical improvements.
Work closely with infrastructure and support teams to resolve performance-related issues.
Technical Debugging
Investigate application logs and error messages.
Analyze API payloads using tools such as Postman or Swagger.
Debug integration failures between enterprise systems.
Support issue resolution by reviewing stack traces and exception logs.
Perform functional validation after code fixes.
Reproduce defects and document steps for development teams.
Validate configuration changes before deployment
Business & Functional Analysis
Gather, analyze, and document business requirements for enterprise data and analytics
initiatives.
Conduct workshops with business users to understand reporting and operational needs.
Convert business requirements into functional specifications and technical data
requirements.
Define KPIs, metrics, dimensions, hierarchies, and business rules.
Prepare Functional Requirement Documents (FRD), user stories, and acceptance criteria.
Create process flows and data flow diagram.
Participate in release planning.
User Support & Continuous Improvement
Provide advanced functional support in collaboration with IT and support teams.
Capture and analyse user feedback to inform ongoing product enhancements.
Monitor system performance and usage trends to drive continuous improvement.
Additional Information
Required Technical Skills
Programming Knowledge
The candidate is not expected to be a full-time developer but should be able to
understand, review, and troubleshoot application code written in languages such as
C#
.NET Framework/.NET Core
Java, JavaScript
Angular, React
SQL & Databases
Experience with:
Microsoft SQL Server
Azure SQL
API & Integration
Should be able to understand and review
REST APIs
SOAP Services
JSON
XML
Postman
Swagger/OpenAPI
OAuth and API authentication concepts
Webhooks
Message queues (desirable)
5–8 years of experience in Techno Functional Analysis
Experience supporting CRM, ERP, Finance, or Property Management applications.
Exposure to enterprise integration platforms and middleware.
Experience working with microservices and cloud-based applications.
Familiarity with authentication technologies such as SSO, OAuth, and Active
Directory.
Experience in ITIL Incident, Problem, and Change Management processes.
Familiarity with Agile/Scrum methodologies.
Technical & Functional Knowledge
CRM configuration (objects, fields, workflows, validation rules, dashboards).
User Acceptance Testing (UAT) and release coordination.
Familiarity with integrations and enterprise data platforms is an advantage.
Key Competencies
Accuracy and completeness of business and functional requirements.
User story creation, backlog management, and Agile delivery
Strong application troubleshooting, debugging, and root cause analysis
Understanding of APIs, system integrations, and enterprise applications
Ability to read and understand application code (.NET, C#, Java, JavaScript)
Strong SQL, database analysis, and data validation
UAT planning, testing, and release support
Excellent communication, documentation, and presentation skills
Customer-focused with strong ownership, adaptability, and continuous
improvement mindset
