Business Analyst |CRM

Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 68 countries, our 19,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 29 years, our experienced leadership with significant inside ownership has delivered compound annual investment returns of approximately 20% for shareholders. With annual revenues of $4.3 billion and $96 billion of assets under management, Colliers maximizes the potential of property and real assets to accelerate the success of our clients, our investors and our people. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

Roles & Responsibilities

• Lead the delivery of technology Solutions across Asia with a focus on our bespoke CRM
• Leverage our investment in Office365 to drive productivity by consolidating our file ecosystem into SharePoint
• Drive quality CRM and business transformation changes through analysis, planning, creation, and execution of unit testing, system testing, & User Acceptance Testing.
• Facilitate business process mapping / design workshops with stakeholders.
• Partner with business stakeholders to develop technical analysis and technical documentation.
• Work actively and effectively on projects delivering to agreed deadlines.
• Translate business requirements into clear and concise technical and functional specifications to be used by the development team.
• Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security or other configuration, as required.
• Proven track record managing external vendors to deliver according to deliverables.
• In-depth knowledge, experience, and track record in managing senior stakeholders and collaboration with cross-functional/technical teams and vendors

Desired Skills & Experience

• Previous experience as a Business Analyst in a CRM / ERP context
• Previous experience in Azure Devops is a MUST.
• Extensive Office 365 experience with a key focus on SharePoint
• Strong understanding of data flows, analytics and reporting
• Proven record of working on multiple projects
• Experience in handling data cleansing, data merge and data quality
• Experience in data control and PowerBi dashboard designing
• Experience in multi-system support and enhancement
• Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Proven ability to be able to work autonomously on assigned tasks and great customer service outlook
• Good documentation skills and experienced in user support and change management tasks of a technical nature
• High attention to detail and excellent problem solving skills.
• Ability to manage and work as part of a fast-paced team.
• Excellent written and oral communication skills at all levels.
• Excellent interpersonal skills.
• An understanding of the real estate / property industry.
• Initiative, creativity and willingness to implement improvements to current systems and processes.
• Suitable corporate presentation and dress.
• High level of self-motivation, initiative, enthusiasm and positive approach.
• Highly proficient in Microsoft Office (PowerPoint, Word, Excel and Outlook

• Diploma or degree qualification with a technology/business specialty.

• Minimum 5 years experience in similar role.

Perks and benefits

Opportunity to work in an enterprising environment where you can accelerate your career growth, global culture, with a strong focus on learning and development opportunity to join the fastest growing platform in the Real Estate industry